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Terms & Conditions

About Us

Learning About Dogs are aiming to provide good quality service . If you have any suggestions or comments please email us.

Our Contact details:
Learning About Dogs
PO Box 13
Chipping Campden
GL55 6WX
United Kingdom
Email: dogs@learningaboutdogs.com

Making A Purchase

Making a booking or purchase could not be easier. Just browse the store, and add any items/workshops that you wish to buy/book into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

The confirmation of the transaction is sent via email and indicates that we have received your order or booking. It does not indicate that a contract exists between us. We will indicate acceptance of your booking for a course, workshop or seminar when we send confirmation with directions to the venue approximately two weeks before the date. If you do not received confirmation please contact us. We reserve the right to postpone or cancel a course, workshop or seminar if numbers are insufficient. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If you are shopping from outside the UK when you place your order your credit card company will convert the transaction to your own currency. Please look at http://www.xe.com to check the current exchange rate.

Payment by Bank Transfer (IBAN) and Internet Banking
You can make payment directly to our bank account:
BIC:LOYDGB21385
IBAN: GB07 LOYD 3095 7501 7532 26

Account details: Learning About Dogs Ltd, Lloyds Bank, Moreton in Marsh, A/C 01753110 Sort code: 30-95-75. Please make sure you contact the office with details of the transaction

Refunds for workshops/seminars will be given if notification is more than:
3 months before: 100%
28 days before: 75%
14 days before: 50%

Where possible we will try to transfer you onto a similar course. There is a transfer fee of £5 which must be made before a booking can be confirmed.

In circumstances where a credit for a course is offered, the credit can only be held for 12 months.

Delivery Schedule

We aim to despatch within 5 working days, but in busy periods please allow 7-10 days for despatch.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us using the link on the store page. Alternatively you can write to us at PO Box 13 Chipping Campden GL55 6WX United Kingdom

Privacy Policy

Learning About Dogs do not disclose buyers' information to third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.